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Refund Policy

Last Updated: April 26, 2026

We want you to be confident buying Answerhound. This policy explains exactly what happens if you want your money back.

1. 30-Day Refund Window

If Answerhound is not a fit, you may request a refund within 30 calendar days of your original purchase date. No explanation required. The 30-day window applies whether or not you have activated your license and begins on the date your payment is processed through Square — not the date you install the software.

Requests submitted after the 30-day window will not be approved except as described in §4.

2. Refund Amount — 90% Return, 10% Retained

Approved refunds are issued as follows:

• 90% of the amount you actually paid is returned to your original payment method.
• 10% is retained by JK Creative as an operations and processing fee. This covers Square's payment-processing cost, license key issuance, email delivery, and support time associated with the refund.

Examples:

You paid	Returned	Retained
$1,000 (standard)	$900	$100
$800 (first-50 pack)	$720	$80
$800 (standard + PZ200)	$720	$80
$600 (pack + PZ200)	$540	$60

The 10% is calculated on the amount you actually paid, not the face price of the license. Promotional discounts are honored — you are never charged retroactive value for a code you redeemed.

Refunds are issued to the original payment method on file with Square. Processing time is typically 5–7 business days depending on your bank or card issuer.

3. How to Request a Refund

Send an email to hello@jkcreative.store with:

• Subject line: Refund request
• Body: Your license ID (included in your original purchase confirmation email)

That is all we need. You will receive a confirmation reply within one business day acknowledging your request and the refund amount.

4. After 14 Days

We do not offer a guaranteed refund after the 30-day window has passed. If something has gone seriously wrong — for example, a defect that we cannot reasonably fix, or a material change to the product that degrades its core value — reach out at hello@jkcreative.store and describe the situation. We handle post-30-day requests case by case and will do our best to be fair. Outside the 30-day window this is discretionary on our side, but it does not limit any rights you may have under Washington consumer-protection law (RCW 19.86) or any mandatory consumer-protection law that applies where you reside.

5. What Happens When a Refund Is Processed

Once your refund request is confirmed:

1. License revoked immediately. Your license key is added to the revocation list at the time we process the request.
2. Refund issued. We initiate the 90% refund through Square to your original payment method within 5–7 business days. Depending on your bank or card issuer, the credit may take additional time to appear on your statement.
3. App behavior. See Section 8 for what your installed copy does after revocation.

6. Chargebacks

We strongly prefer that you email us before filing a chargeback with your bank or card issuer. We resolve virtually every refund request quickly and without involving the bank. A chargeback creates friction for you, adds card-network fees on our side, and typically takes longer than our direct refund process. Our door is always open at hello@jkcreative.store before you escalate.

If you file a chargeback without contacting us first:

• Your license may be suspended pending the outcome of the chargeback process.
• If the chargeback is resolved in your favor, the license will be permanently revoked and no further refund is owed (you will have already been credited by your bank).
• If the chargeback is reversed in our favor, we will restore your license and contact you to confirm.
• We reserve the right to contest chargebacks we believe are filed in error or bad faith.

Nothing in this section limits your rights under card-network rules or applicable consumer-protection law.

7. Bundle and Promotional Purchases

If you purchased Answerhound as part of a bundle or alongside a ProspectZero-related promotion, the same 30-day window and the same 90/10 structure apply. The refund for any component of a bundle is calculated as follows:

90% × [(component's individual list price ÷ sum of individual list prices of all bundled components) × amount paid for the bundle]

Example. You paid $1,200 for a bundle containing Answerhound ($1,000 list) and ProspectZero ($500 list). Total list = $1,500. If you refund only Answerhound, your allocated portion is ($1,000 / $1,500) × $1,200 = $800, and your refund is 90% of that = $720. The remaining $80 is retained as the operations and processing fee. The $400 attributable to ProspectZero is handled under its own refund window.

If all components of the bundle are refunded within their respective windows, you receive 90% of the total amount you paid for the bundle.

8. Revoked License Behavior

When a license is revoked, the following happens:

• The license key is flagged in our license server immediately.
• The next time your installed copy of Answerhound performs its activation check (which occurs at application launch and periodically thereafter), it will receive a revoked status and display a "License revoked" message.
• Until that check fires, the locally installed app may continue to function normally. This is a known behavior of the local-first architecture — revocation is honored at the next check, which typically occurs within 24 hours of application launch.
• After revocation is confirmed, the app will no longer launch in a functional state.
• Uninstalling the application from your devices is your responsibility.

9. Contact

For refund requests or questions about this policy:

JK Creative LLC
hello@jkcreative.store

Responses within one business day, Monday through Friday.