We want you to be confident buying Answerhound. This policy explains exactly what happens if you want your money back.
If Answerhound is not a fit, you may request a refund within 14 calendar days of your original purchase date. No explanation required. The 14-day window applies whether or not you have activated your license and begins on the date your payment is processed through Square — not the date you install the software.
Requests submitted after the 14-day window will not be approved except as described in §4.
Approved refunds are issued as follows:
Examples:
| You paid | Returned | Retained |
|---|---|---|
| $1,000 (standard) | $900 | $100 |
| $800 (first-50 pack) | $720 | $80 |
| $800 (standard + PZ200) | $720 | $80 |
| $600 (pack + PZ200) | $540 | $60 |
The 10% is calculated on the amount you actually paid, not the face price of the license. Promotional discounts are honored — you are never charged retroactive value for a code you redeemed.
Refunds are issued to the original payment method on file with Square. Processing time is typically 5–7 business days depending on your bank or card issuer.
Send an email to hello@jkcreative.store with:
That is all we need. You will receive a confirmation reply within one business day acknowledging your request and the refund amount.
We do not offer a guaranteed refund after the 14-day window has passed. If something has gone seriously wrong — for example, a defect that we cannot reasonably fix, or a material change to the product that degrades its core value — reach out at hello@jkcreative.store and describe the situation. We handle post-14-day requests case by case and will do our best to be fair. Outside the 14-day window this is discretionary on our side, but it does not limit any rights you may have under Washington consumer-protection law (RCW 19.86) or any mandatory consumer-protection law that applies where you reside.
Once your refund request is confirmed:
We strongly prefer that you email us before filing a chargeback with your bank or card issuer. We resolve virtually every refund request quickly and without involving the bank. A chargeback creates friction for you, adds card-network fees on our side, and typically takes longer than our direct refund process. Our door is always open at hello@jkcreative.store before you escalate.
If you file a chargeback without contacting us first:
Nothing in this section limits your rights under card-network rules or applicable consumer-protection law.
If you purchased Answerhound as part of a bundle or alongside a ProspectZero-related promotion, the same 14-day window and the same 90/10 structure apply. The refund for any component of a bundle is calculated as follows:
90% × [(component's individual list price ÷ sum of individual list prices of all bundled components) × amount paid for the bundle]
Example. You paid $1,200 for a bundle containing Answerhound ($1,000 list) and ProspectZero ($500 list). Total list = $1,500. If you refund only Answerhound, your allocated portion is ($1,000 / $1,500) × $1,200 = $800, and your refund is 90% of that = $720. The remaining $80 is retained as the operations and processing fee. The $400 attributable to ProspectZero is handled under its own refund window.
If all components of the bundle are refunded within their respective windows, you receive 90% of the total amount you paid for the bundle.
When your license ends (after a refund, a chargeback resolved in your favor, or termination under the EULA):
.answerhound folder in your user folder (on a Mac, ~/.answerhound; on Windows, %USERPROFILE%\.answerhound) as well.For refund requests or questions about this policy:
JK Creative LLC
hello@jkcreative.store
Responses within one business day, Monday through Friday.